Svellyo vs Crisp
Crisp is a broad customer-messaging suite: chat, campaigns, a CRM, a knowledge base. Svellyo is narrower on purpose: a chat widget, an AI agent and a help center for people who run several products and want one inbox and one bill.
| What matters when you run several products | Crisp | Svellyo |
|---|---|---|
| Pricing model | Per seat, per website | Per chat, across all your products |
| Multiple products | One workspace per site, each billed | Unlimited workspaces on one plan |
| Teammates | Paid per seat | Included, per-workspace seat limits |
| AI agent | Add-on on higher tiers | Included on every plan, Free too |
| Answers from your docs | ||
| Confidence-based handoff to a human | Partial | |
| Help center | Higher tiers | Every plan, custom domain on Pro+ |
| Remove branding | Higher tiers | Pro and Scale |
| Widget size | Larger, cookie-based | 22 KB, no cookies, Shadow DOM |
| Hide widget on routes | Manual code | excludePaths, data-exclude, or a dashboard setting |
| Slack and Discord alerts | ||
| Canned replies, tags, notes, assignment | ||
| Campaigns, email marketing, CRM | ||
| Mobile app | In development | |
| Setup time | An afternoon | Ten minutes |
Comparison based on public product pages as of September 2026 and our reading of the feature sets. Crisp's plans and features change; check their pricing page for current details. If something here is out of date, tell us and we will fix it.
When Svellyo is the better fit
- You run two or more products and do not want a subscription per site.
- You want the AI to answer from your docs on day one, without paying for a top tier.
- You are a small team and per-seat pricing punishes you for inviting a co-founder.
- You want a lightweight, cookie-less widget that does not touch your consent banner.
- You want to hide the widget on admin or checkout pages without writing code.
When Crisp is the better fit
- You need email campaigns, a CRM and marketing automation in the same tool.
- You need a mobile app today. Ours is in development.
- You need WhatsApp, Messenger or Instagram inboxes. Svellyo is web chat only for now.
app.svellyo.com
Switching takes an afternoon
- 1Create a workspace per product and paste the Svellyo snippet next to your Crisp snippet.
- 2Paste your help center articles into the Svellyo editor. Markdown converts automatically. Set visibility to Public + AI.
- 3Point a website crawl at your docs so the AI has everything else.
- 4Send yourself a test message, tune the AI's instructions and handoff threshold.
- 5Remove the Crisp snippet and cancel there. Your visitors never notice.
One inbox for all your products, from $29/mo
Start on Free with 50 chats a month. No card, no seat maths.
Create your workspace