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Troubleshooting
Quick fixes for the problems we see most often. If none of these help, message us from the widget on svellyo.com with your workspace id and the page URL.
Privacy, data retention and GDPR
This article explains what Svellyo stores, for how long, and how to honour data requests from your customers.
Notifications, Slack and Discord
Svellyo tells you when something needs a person. Notifications are per person and per workspace, so each teammate chooses what they receive for each product.
Customise the widget
Everything about the widget's look and behaviour lives under Settings → Widget. The live preview on the right updates as you type, and changes go live on every site the moment you save. No reinstall needed.
Plans, billing and usage
Svellyo is priced by the number of chats you handle each month, added up across every product you run. No per-seat and no per-site pricing.
Customise the widget
Everything about the widget's look and behaviour lives under Settings → Widget. The live preview on the right updates as you type, and changes go live on every site the moment you save. No reinstall needed.
Workspaces, team and roles
Svellyo is built for people who run more than one product. This article explains how workspaces, teammates and roles fit together, and how billing rolls up across them.
Identify signed-in users and verify their identity
By default a visitor is anonymous: the widget stores a random token in the browser and the inbox shows "Visitor".
Working the inbox
The inbox is where every conversation from every site lands. This article explains the layout, the filters, how to take over from the AI and the shortcuts that keep replies fast.
Train your AI agent and publish a help center
Every Svellyo workspace comes with an AI agent that answers visitors from your own content, hands off to a person when it should, and a public help center you can publish on your domain. This guide covers how to feed it, tune it and put it to work.
Getting started: install Svellyo on your sites
Svellyo gives you one inbox for every product you run. Each product gets its own workspace with its own widget, knowledge base and settings, and every chat lands in the same place. This guide takes you from a new account to a working chat widget in about ten minutes.