Everything you need to support every product you run
Live chat, an AI agent, a knowledge base and help center, analytics and team tools. One account, unlimited workspaces, priced by chats.
One inbox for every product you run
Each product gets its own workspace with its own widget, knowledge base and settings. Every conversation lands in the same place, and you switch between products in one click.
Unified inbox
Open, needs a human, mine, AI handling, closed. Filter, search and tag across every site you run.
Take over and hand back
Reply to any chat the AI is handling and it steps aside. Click hand back and it resumes with full context.
Assign, tag, note
Route chats to a teammate, label them for analytics, and leave internal notes the visitor never sees.
Canned replies and AI drafts
Type / for saved answers. Ask the AI to draft a reply from your docs, edit it, send it.
Chimes, badges, tab titles
A chime on new visitor messages, open counts on every workspace, unread count in the browser tab.
Realtime with a safety net
Messages appear instantly over websockets and are polled every 15 seconds as a fallback, so nothing is missed.
An assistant that answers from your docs and knows when to stop
The agent retrieves the most relevant passages from your knowledge base, answers with a confidence score, cites its sources, and hands off to a person the moment it should.
Grounded answers
Replies come only from articles, crawled pages and files you added. It never invents pricing or policy.
Confidence and handoff rules
Set a confidence threshold, trigger phrases like "talk to a human", a maximum number of AI turns, or turn it off.
Replies in the visitor's language
Automatic language detection, or pin one language for every reply.
Sources on every answer
Your team sees which article the AI used, so wrong answers point straight at the article to fix.
About a second to first answer
Visitors get a useful reply immediately, at 3 a.m. or during your launch.
Cost you can see
AI spend and tokens per workspace in Analytics, with a daily cap so a bot storm cannot run up a bill.
Write it once. The AI and your visitors both use it.
Articles, a website crawl and file uploads feed the agent. Public articles also become a searchable help center on your subdomain or your own domain, with the chat widget built in.
Rich article editor
Headings, lists, code, tables and links. Paste Markdown and it converts. Collections keep things tidy.
Website crawl
Point it at your docs or marketing site. It crawls, indexes and refreshes on a schedule.
PDF, Markdown and text files
Upload manuals and policies. They are chunked and indexed like everything else.
AI-only articles
Internal policies and exact numbers the AI should know but the public should not see.
Help center on your domain
help.svellyo.com/you on every plan. Your own domain with a CNAME on Pro and Scale.
Was this helpful?
Article ratings and unanswered questions feed back into what you should write next.
A widget that fits your site and stays out of the way
22 KB gzipped, isolated in Shadow DOM so your CSS cannot break it and it cannot break your page. No cookies. Themes, colours and behaviour are all live-previewed in the dashboard.
Four themes, any colour
Default, minimal, bubble or sidebar. Accent colour, light or dark, left or right, bubble or pill launcher.
Pre-chat form and suggested questions
Ask for name or email before the first message, and offer one-tap prompts your knowledge base answers well.
Proactive triggers
Open after a delay or on specific pages, once per visitor. Hide it entirely on admin, checkout or embed routes.
What's new tab
Post announcements from the dashboard. Visitors see a badge when there is something unread.
Attachments and ratings
Images and files up to 10 MB, a 1 to 5 rating when a chat closes, a chime on replies.
Business hours and away message
Show online during your hours, an away message outside them, and route to the AI or a message form when nobody is around.
Install in a minute, integrate in an afternoon
A script tag for any site, a typed npm SDK for React and Next.js, and a ready-made prompt for Cursor or Claude Code. Identify signed-in users with a signed hash so nobody can impersonate a customer.
Script tag or SDK
One line for HTML, WordPress, Webflow, Framer or PHP. @svellyo/sdk with a React component for app routers.
identify() with verified identity
Pass user id, email, name and attributes. Sign the id with HMAC so chat history cannot be hijacked.
Hide on pages, show on demand
excludePaths, data-exclude, or Svellyo("hide") and Svellyo("show") from your own code.
AI-agent install prompt
Copy one prompt into your coding agent. It adds the widget, asks which routes to exclude, and reports what it changed.
Origin allow-list and rate limits
The widget only works on domains you allow. Every endpoint is rate-limited per visitor.
Analytics that explain the numbers
Chats per day, AI versus team, response times, busiest hours, where chats start, tags, team table, CSAT.
Your data, your rules
Support conversations are personal data. Svellyo gives you retention windows, one-click export, contact erasure and encrypted secrets so you can honour requests without a ticket to us.
Encrypted at rest and in transit
Integration secrets and identity keys are encrypted. Sessions can be revoked from your account page.
Export everything
A contact's data or a whole workspace as JSON, whenever you want it.
Retention windows
Keep conversations forever, 90 days or a year. A daily job purges what is out of window, attachments included.
Cookie-less widget
One token in localStorage, no third-party trackers, nothing to add to your cookie banner.
Roles and seats
Owner and member roles per workspace. Seats are per workspace, so the same people can join every product.
Nothing is deleted for billing reasons
Over your limit, the AI pauses and the widget collects messages. Your team keeps replying, and everything resumes next month.
All of it is on the Free plan
50 chats a month, unlimited workspaces, the AI agent and a public help center. Upgrade only when your chats grow.
Create your workspace