Notifications, Slack and Discord
Svellyo tells you when something needs a person. Notifications are per person and per workspace, so each teammate chooses what they receive for each product.
Updated September 8, 2026
Email notifications
Under Settings → Notifications in a workspace, each teammate can toggle:
Notification | When it is sent |
|---|---|
New conversation | A visitor starts a chat and nobody on the team is online |
Escalated to human | The AI hands off, or a visitor asks for a person |
Assigned to me | A teammate assigns a conversation to you |
Weekly digest | A Monday summary of volume, AI versus human resolution and ratings |
Emails include the visitor's first message and a link straight to the conversation. Replies to the email are not delivered to the visitor; answer from the inbox.
Visitors who left an email are notified by email when you reply and they are no longer on the page.
In-app
Sound in the inbox – a chime in the dashboard when a visitor writes in any workspace you belong to. Off by default only if you turn it off.
Badges – open conversation counts on the Inbox item and on each workspace in the switcher, plus an unread count in the browser tab title.
Realtime updates – new messages appear without refreshing.
Browser push notifications for background tabs are on the roadmap.
Slack
In Slack, create an Incoming Webhook for the channel you want (Slack: Apps → Incoming Webhooks → Add to Slack, pick a channel, copy the webhook URL).
In Svellyo, open Settings → Integrations, choose Slack, paste the URL.
Pick the events: New conversation and Escalated to human.
Click Send test to post a sample message, then save.
Each event posts a short message with the visitor, their first message, the page they were on and a link to the conversation.
Discord
In your Discord server, open the channel settings, then Integrations → Webhooks → New Webhook, and copy the webhook URL.
In Svellyo, open Settings → Integrations, choose Discord, paste the URL, pick the events and send a test.
Tips
Use one channel per product (workspace) if you run several, or one shared channel with the workspace name in each post.
Webhook URLs are secrets. Svellyo stores them encrypted, and you can rotate them at any time by pasting a new URL.
Only workspace owners can add or change integrations.